M702-001-3:2019-C03
Level 3
Cistrec Sdn Bhd
Course Descriptions
The outcome of this competency unit is to efficiently and effectively improve positive customer experience in continuous manner through an effective customer feedback practice and wisely response to customer generated issues in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform customer feedback handling activities 2. Perform customer feedback handling preparation inspection 3. Monitor customer positive feedback handling 4. Monitor customer negative feedback handling 5. Prepare customer feedback report
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Knowledge Test
Penilaian Pengetahuan ADI M702-001-3:2019-C03
