(ADI) GUEST SERVICE OPERATION

Course Descriptions

The person who is competent in this CU shall be able to ensure that guest service associate equipped with knowledge and skills to perform a fast and efficient service. Upon completion of this competency units, trainees will be able to:- 1. Prepare VIP guest arrival activities 2. Handle VIP guest arrival activities 3. Perform guest relation activities 4. Assist front desk for guest departure activities 5. Assist during emergency situation