CISTREC_ADI_I561-002-2 N 3 2018_FOOD AND BEVERAGE OPERATION SUPERVISION_11/2025
375 days / 2880 hours
A Food and Beverages (F&B) service personnel in a hotel or restaurant is a person who receives and serves food and beverage orders to guests while also ensuring their comfort and satisfaction throughout the dining experience. In other words, an F&B personnel is responsible for creating a memorable dining experience that encourages guests to return to the establishment.
An F&B Assistant is specifically assigned to serve food and drinks to customers or provide guests with food and beverages as requested, promptly and pleasantly. They must be well-groomed and maintain a professional appearance, as they represent the image of the hotel. Proper grooming is essential because they work in direct view of guests and handle consumable items. Service must be delivered in a clean and hygienic manner to protect guests from contamination and foodborne illnesses. Poor hygiene or an unclean appearance can result in an unpleasant and unhealthy dining experience.
Food and Beverage Operations Supervision involves a wide range of responsibilities, including controlling billing and cashiering processes, handling reservations, managing inventory, maintaining consistent service quality, and coordinating various catered events.
BASIC WORKING COMMUNICATION
Z-009-1:2015-CA01
25h
PERSONAL BEHAVIOUR SKILL
Z-009-1:2015-CA02
38h
WORKPLACE ETHICS AWARENESS
Z-009-1:2015-CA03
10h
HEALTH, SAFETY AND ENVIRONMENTAL AWARENESS
Z-009-1:2015-CA04
27h
BASIC WORKING COMMUNICATION
Z-009-2:2015-CA01
25h
PERSONAL BEHAVIOUR SKILL
Z-009-2:2015-CA02
28h
WORK PLACE ETHICS AWARENESS
Z-009-2:2015-CA03
22h
HEALTH, SAFETY AND ENVIRONMENTAL AWARENESS
Z-009-2:2015-CA04
25h
EFFECTIVE COMMUNICATION
Z-009-3:2015-CA01
25h
INFORMATION TECHNOLOGY AWARENESS
Z-009-3:2015-CA02
15h
LEADERSHIP SKILL
Z-009-3:2015-CA03
78h
WORKPLACE ETHICS
Z-009-3:2015-CA04
22h
ADMINISTRATIVE SKILL
Z-009-3:2015-CA05
30h
HEALTH, SAFETY AND ENVIRONMENTAL IMPLEMENTATION CONSCIOUSNESS
Z-009-3:2015-CA06
30h
(ADI) F&B SAFETY, HEALTH, HYGIENE AND SANITATION PRACTICE
I561-002-2:2018-C01
94h
(ADI) F&B PRE-PREPARATION OPERATION (MISE-EN-PLACE)
I561-002-2:2018-C02
280h
(ADI) F&B GUEST ORDER HANDLING
I561-002-2:2018-C03
280h
(ADI) F&B SERVING
I561-002-2:2018-C04
280h
(ADI) F&B BILLING & CASHIERING
I561-002-2:2018-C05
186h
(ADI) F&B CUSTOMER SERVICES HANDLING
I561-002-3:2018-C01
200h
(ADI) F&B BILLING & CASHIERING CONTROL
I561-002-3:2018-C02
280h
(ADI) F&B RESERVATION HANDLING
I561-002-3:2018-C03
280h
(ADI) F&B INVENTORY CONTROL
I561-002-3:2018-C04
200h
(ADI) F&B OPERATION SUPERVISION
I561-002-3:2018-C05
200h
INSTITUTE OF SKILL
Training Centre
