CISTREC_ADI_G471-001-3 2018_RETAIL OUTLET OPERATIONS_11/2025
369 days / 2880 hours
Retail outlet operation personnel is responsible for the various works at the retail store namely back end, sales floor and front-end sections to ensure stocks are readily available, products being displayed for sales activities and ensuring that the store provides proper customer service. Staff and sales team regular supervision is to ensure the smooth functioning of the day-to-day operations of the store. On the other hand, he also has to ensure that the policies and the guidelines as laid down by the management are adhered to by the store and all employees within the store. The retail outlet operation personnel is responsible for all the activities that are conducted within the environs of the store and would include the opening of the store on time, scheduling of staff, cleanliness, ensuring adequate stock on the floor, cashiering, closing of the store and also dealing with the customer grievances and complaints.
BASIC WORKING COMMUNICATION
Z-009-1:2015-CA01
25h
PERSONAL BEHAVIOUR SKILL
Z-009-1:2015-CA02
38h
WORKPLACE ETHICS AWARENESS
Z-009-1:2015-CA03
10h
HEALTH, SAFETY AND ENVIRONMENTAL AWARENESS
Z-009-1:2015-CA04
27h
BASIC WORKING COMMUNICATION
Z-009-2:2015-CA01
25h
PERSONAL BEHAVIOUR SKILL
Z-009-2:2015-CA02
28h
WORK PLACE ETHICS AWARENESS
Z-009-2:2015-CA03
22h
HEALTH, SAFETY AND ENVIRONMENTAL AWARENESS
Z-009-2:2015-CA04
25h
EFFECTIVE COMMUNICATION
Z-009-3:2015-CA01
25h
INFORMATION TECHNOLOGY AWARENESS
Z-009-3:2015-CA02
15h
LEADERSHIP SKILL
Z-009-3:2015-CA03
78h
WORKPLACE ETHICS
Z-009-3:2015-CA04
22h
ADMINISTRATIVE SKILL
Z-009-3:2015-CA05
30h
HEALTH, SAFETY AND ENVIRONMENTAL IMPLEMENTATION CONSCIOUSNESS
Z-009-3:2015-CA06
30h
(ADI) BACK END OPERATIONS
G471-001-3:2018-C01
420h
(ADI) SALES FLOOR OPERATIONS
G471-001-3:2018-C02
300h
(ADI) FRONT END SERVICES
G471-001-3:2018-C03
360h
(ADI) RETAIL OUTLET SUPERVISION
G471-001-3:2018-C04
270h
(ADI) RETAIL OUTLET SECURITY, SAFETY AND HYGIENE PRACTICE
G471-001-3:2018-C05
252h
INSTITUTE OF SKILL
Training Centre
