CISTREC_ADI_TP-304-3 2012_AUTOMOTIVE WORKSHOP CUSTOMER SERVICE_11/2025
375 days / 2880 hours
Individuals in this role are responsible for advising customers on the types of services or maintenance that may be required for their vehicles. The service advisor acts as a liaison between the customer and the technician, and is often the customer's first and primary point of contact with the dealership’s service department. Service advisors are crucial to the success of a car dealership, as many dealerships generate a significant portion of their revenue through their service operations. In many cases, the service advisor’s first interaction with a customer takes place over the phone or through email. During this initial contact, it is important for the advisor to accurately identify the issue the customer is experiencing with their vehicle. After gathering the necessary information, the advisor will then schedule an appointment for the customer. In some dealerships, service advisors are also encouraged to recommend additional preventive maintenance services. For example, if a customer brings in a vehicle for brake servicing, the advisor may also suggest scheduling an oil change, if appropriate.
BASIC WORKING COMMUNICATION
Z-009-1:2015-CA01
25h
PERSONAL BEHAVIOUR SKILL
Z-009-1:2015-CA02
38h
WORKPLACE ETHICS AWARENESS
Z-009-1:2015-CA03
10h
HEALTH, SAFETY AND ENVIRONMENTAL AWARENESS
Z-009-1:2015-CA04
27h
BASIC WORKING COMMUNICATION
Z-009-2:2015-CA01
25h
PERSONAL BEHAVIOUR SKILL
Z-009-2:2015-CA02
28h
WORK PLACE ETHICS AWARENESS
Z-009-2:2015-CA03
22h
HEALTH, SAFETY AND ENVIRONMENTAL AWARENESS
Z-009-2:2015-CA04
25h
EFFECTIVE COMMUNICATION
Z-009-3:2015-CA01
25h
INFORMATION TECHNOLOGY AWARENESS
Z-009-3:2015-CA02
15h
LEADERSHIP SKILL
Z-009-3:2015-CA03
78h
WORKPLACE ETHICS
Z-009-3:2015-CA04
22h
ADMINISTRATIVE SKILL
Z-009-3:2015-CA05
30h
HEALTH, SAFETY AND ENVIRONMENTAL IMPLEMENTATION CONSCIOUSNESS
Z-009-3:2015-CA06
30h
(ADI) VEHICLE WORKSHOP HOUSEKEEPING
G452-002-2:2018-C01
110h
(ADI) VEHICLE ENGINE SERVICE
G452-002-2:2018-C02
100h
(ADI) VEHICLE ENGINE OVERHAULING
G452-002-2:2018-C03
120h
(ADI) VEHICLE BRAKE SYSTEM SERVICE
G452-002-2:2018-C04
30h
(ADI) ENGINE COOLING SYSTEM REPLACEMENT
G452-002-2:2018-C05
30h
(ADI) REAR / FRONT AXLE RECTIFICATION
G452-002-2:2018-C06
30h
(ADI) EXHAUST SYSTEM RECTIFICATION
G452-002-2:2018-C07
30h
(ADI) VEHICLE ELECTRICAL & ELECTRONIC SYSTEM SERVICE
G452-002-2:2018-C08
140h
(ADI) VEHICLE STEERING, SUSPENSION AND WHEEL SYSTEM SERVICE
G452-002-2:2018-C09
50h
(ADI) VEHICLE HEATED VENTILATION AIR CONDITIONING (HVAC) SYSTEM RECTIFICATION
G452-002-2:2018-C10
40h
(ADI) AUTOMATIC TRANSMISSION/TRANSAXLE UNIT OVERHAULING
G452-002-2:2018-C11
60h
(ADI) MANUAL TRANSMISSION/TRANSAXLE UNIT OVERHAULING
G452-002-2:2018-C12
70h
(ADI) SERVICE APPOINTMENT HANDLING
TP-304-3:2012-C01
64h
(ADI) VEHICLE RECEPTION HANDLING
TP-304-3:2012-C02
100h
(ADI) VEHICLE JOB PROCESS MONITORING
TP-304-3:2012-C03
40h
(ADI) FINAL CONTROL INSPECTION
TP-304-3:2012-C04
76h
(ADI) CUSTOMER VEHICLE HANDOVER
TP-304-3:2012-C05
63h
(ADI) POST SERVICE HANDLING
TP-304-3:2012-C06
70h
(ADI) WORKSHOP ADMINISTRATION & SUPERVISION
TP-304-3:2012-C07
180h
INSTITUTE OF SKILL
Training Centre
